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IT services and support

Explore the most popular information technology articles and forms.

Decluttering your office with the new E-ReUse service! We have a new approach to dealing with unwanted electronic products like computers, focusing on reuse or donating to local charities. When you're able to come back onto campus, collect your unwanted electronic products and submit a request for E-ReUse pick-up. Find out more on ServiceNow.

  • Getting set up on Windows

    • Software centre
    • Add a shared mailbox
    • Microsoft Office 365 installation
    • Network drive sharing

  • Getting set up on Mac

    • Self service user guide
    • Open application from unknown developer
    • Fileshare on a network drive
    • Add a shared mailbox
    • Adobe Creative Cloud purchase and install

  • Our core systems

    • Microsoft Office 365 set up
    • Purchasing computers
    • Self service user guide
    • Getting started with Sharepoint
    • Canvas - web browser support
    • Enrol for Multifactor Authentication (MFA)

  • Stay connected

    • Change your UniMelb password
    • Get started with Zoom
    • Connect to University network
    • Set up CISCO Jabber for voice calls
    • Microsoft guides for Teams
    • OneDrive FAQ

  • Themis essentials

    • Create a Themis timecard template
    • Change a timecard
    • Update your timecard template
    • How to create a timecard for multiple engagements
    • Record TOIL for continuing staff
    • How to update your work pattern

  • Support for casual staff

    • Casual timecard
    • Casual staff payments
    • Casual payments and COVID-19 special provisions
    • How to approve casual contracts

  • Working from home

    • Connect to the University network via VPN
    • Zoom Conferencing
    • Cisco Jabber softphone
    • Get started with Sharepoint

  • Cybersecurity

    • Cybersecurity background and information
    • Multi-factor authentication
    • How to purchase Cylance Smart Anti-Virus
    • LastPass - Password Manager overview
    • Suspicious emails and phishing scams

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Enabling your research

The University of Melbourne has a wide range of research services such as data recovery, analysis, high-performance computing, and data management to assist with your research outputs.
Research data and computation