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IT services and support

Explore the most popular information technology articles and forms.

Solving your top IT issues when you return to campus

After so many months away, some of us are returning to campus and having difficulty setting up our computers again. Luckily for most of us, we can solve many common IT issues related to returning to campus by following the Service Centre's advice on Staff Hub.
Find out more

Technology and applications to help you work from home

Many of us are still working across both the campus and our homes. The advice on this page can help you get the most out of the IT equipment and applications you need in a home office environment, setting you up for success.
Find out more

  • Getting set up on Windows

    • Software centre
    • Add a shared mailbox
    • Microsoft Office 365 installation
    • Network drive sharing

  • Getting set up on Mac

    • Self service user guide
    • Open application from unknown developer
    • Fileshare on a network drive
    • Add a shared mailbox
    • Adobe Creative Cloud purchase and install

  • Our core systems

    • Microsoft Office 365 set up
    • Purchasing computers
    • Self service user guide
    • Getting started with Sharepoint
    • Canvas - web browser support
    • Enrol for Multifactor Authentication (MFA)

  • Stay connected

    • Change your UniMelb password
    • Get started with Zoom
    • Connect to University network
    • Set up CISCO Jabber for voice calls
    • Microsoft guides for Teams
    • OneDrive FAQ

  • Themis essentials

    • Create a Themis timecard template
    • Change a timecard
    • Update your timecard template
    • How to create a timecard for multiple engagements
    • Record TOIL for continuing staff
    • How to update your work pattern

  • Support for casual staff

    • Casual timecard
    • Casual staff payments
    • Casual payments and COVID-19 special provisions
    • How to approve casual contracts

Cybersecurity

  • Cybersecurity background and information
  • Multi-factor authentication
  • How to purchase Cylance Smart Anti-Virus
  • LastPass - Password Manager overview
  • Suspicious emails and phishing scams

Need help?

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Enabling your research

The University of Melbourne has a wide range of research services such as data recovery, analysis, high-performance computing, and data management to assist with your research outputs.
Research data and computation