1. Staff Hub
  2. IT services and support

Staff hub

  • Access University systems
  • Find services and resources
  • Themis
  • StudentOne
  • Office 365 (email)
  • Staff Services Portal (ServiceNow)
  • Learning Management System
  • TrainME
  • UniTravel
  • Information technology
  • Human resources
  • Research Gateway
  • Students and teaching
  • Finance, purchasing and travel
  • Facilities, transport and security
  • Marketing and communications

IT services and support

Explore the most popular information technology articles and forms. Find more by searching the Staff Services Portal.

Circumstances created by COVID-19 may require most staff to work from home. Read through the working from home advice developed for staff on the COVID-19 response site.

  • Getting set up on Windows

    • Software centre
    • Add a shared mailbox
    • Microsoft Office 365 installation
    • Network drive sharing

  • Getting set up on Mac

    • Self service user guide
    • Open application from unknown developer
    • Fileshare on a network drive
    • Add a shared mailbox
    • Adobe Creative Cloud purchase and install

  • Our core systems

    • Microsoft Office 365 set up
    • Purchasing computers
    • Self service user guide
    • Getting started with Sharepoint
    • Canvas - web browser support
    • Enrol for Multifactor Authentication (MFA)

  • Stay connected

    • Change your UniMelb password
    • Get started with Zoom
    • Connect to University network
    • Set up CISCO Jabber for voice calls
    • Microsoft guides for Teams
    • OneDrive FAQ

  • Themis essentials

    • Create a Themis timecard template
    • Change a timecard
    • Update your timecard template
    • How to create a timecard for multiple engagements
    • Record TOIL for continuing staff
    • How to update your work pattern

  • Support for casual staff

    • Casual timecard
    • Casual staff payments
    • Casual payments and COVID-19 special provisions
    • How to approve casual contracts

  • Working from home

    • Connect to the University network via VPN
    • Zoom Conferencing
    • Cisco Jabber softphone
    • Get started with Sharepoint

Enabling your research

The University of Melbourne has a wide range of research services such as data recovery, analysis, high-performance computing, and data management to assist with your research outputs.
Research data and computation


Need help?

  • Search the Staff Services Portal


    Use the portal to access help guides, forms, and to report IT issues.

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  • Chat online with the Service Centre


    Chat online if you can't find what you're looking for.

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  • Call the Service Centre on 834 40888


    Phone the Service Centre if your enquiry is urgent.

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