Support for staff

Can't find what you need online? Contact the Service Centre via phone or chat, or visit the Tech Bar for in-person support at Level 1, 11 Barry Street.

For questions or problems with human resources, teaching and learning, health and safety, IT and cybersecurity, facilities, finance or research support, Business Services is here to help!

• Phone:
  • Weekdays from 8am to 7:30pm
  • Weekends from 9am to 5pm
• Chat:
  • Weekdays from 9am to 5pm
• In-person:
  • Weekdays from 9am to 5pm

If you think the problem you're experiencing might be widespread or already known to us, you can check the status of systems and services.

• Phone support

  Call the Service Centre for immediate help on +61 3 834 40888 or find specific support numbers.

  Phone support

  Call the Service Centre for immediate help on +61 3 834 40888 or find specific support numbers. Phone support operates on weekdays from 8am to 7:30pm and weekends from 9am to 5pm.

  • Facilities and IT

    For help with your computer, software and systems, or for anything related to building and maintenance on campus call +61 3 834 40888.

  • Finance

    For help with travel and financial services like credit cards and invoice payments, call
    +61 3 834 40888 and select Option 4 - Option 2.

  • Health and safety

    For support from the central team if you can't find the safety contact in your area, call
    +61 3 834 40888 and select Option 4 - Option 3.

  • Human resources

    For guidance and support with HR processes, policies and procedures, call HR Assist on
    +61 3 834 40888 and select Option 4 - Option 1.

  • Learning space, clinic and meeting room support

    For timely support when you're in a meeting room, clinic or learning space, call +61 3 834 40777.

  • Research

    Speak directly to University's specialist research consultants by calling +61 3 834 40999.

  • University security

    In a life-threatening emergency call 000 first, then call +61 3 834 46666.

• Chat support

  Get quick support for a range of available topics without waiting on the phone.

  Chat support for staff

  Get quick support for a range of available topics without waiting on the phone. Chat support operates on weekdays from 9am to 5pm.

  • Facilities

    For help with campus services and facilities, including transport and parking, chat with Facilities.

  • Finance and travel

    For help with finance services, invoice payments, credit cards and booking travel, chat with Finance.

  • Human resources

    For help with navigating HR policies and procedures including payroll, chat with HR.

  • IT

    For help with IT hardware or software, or to find answers online, chat with IT.

  • Research

    For help with simple matters or a reference to an expert for complex matters, chat with Research.

Need help fast? Call (834) 40888

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